Harbor and Home Woodwork
Harbor and Home Woodwork
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Terms and Conditions

Terms and Conditions

Last Updated: October 2025

Welcome to Harbor and Home Woodwork, a division of Papa’s Creations. By accessing or purchasing from our website (harborandhomewoodwork.com), you agree to the following Terms and Conditions. Please read them carefully before using our site or making a purchase.

1. General Overview

These Terms and Conditions form a binding agreement between you (the “Customer”) and Harbor and Home Woodwork / Papa’s Creations (“we,” “us,” or “our”). By visiting our website or purchasing our products, you agree to comply with these terms and all applicable laws.

We reserve the right to update, change, or replace any part of these Terms at any time by posting updates on our website. Continued use of our site after changes constitutes acceptance of those modifications.

2. Products and Services

All of our products are handcrafted, and as such, natural variations in wood grain, tone, and pattern are to be expected. No two pieces are identical.

We reserve the right to:

  • Modify, suspend, or discontinue products or services at any time without prior notice.
     
  • Cancel or refuse any order for any reason, including suspected fraud or misuse.
     
  • Adjust prices or shipping rates without prior notice.
     

All sales are processed in U.S. dollars and subject to applicable state and federal taxes.

3. Payments and Transactions

Payments are securely processed through our website or trusted third-party payment providers.
By submitting payment, you confirm that:

  • You are authorized to use the payment method provided.
     
  • You agree to pay the full amount due for your order, including any applicable taxes and shipping.
     

All orders are subject to availability and confirmation of payment.

4. Shipping and Delivery

Each product is made or packaged by hand. Please allow adequate production and handling time as noted in each product listing.
We are not liable for shipping delays caused by carriers, weather, or events beyond our control.

5. Returns, Refunds, and Cancellations

Because our products are handcrafted and often made to order, returns and refunds are accepted only for items damaged in transit or with proven defects in craftsmanship.
Custom orders are non-refundable once production has begun.

To initiate a return, please contact us within 7 days of delivery with photos and order details.

6. Intellectual Property and Copyright

All content on this website — including product images, descriptions, logos, and designs — is the property of Harbor and Home Woodwork / Papa’s Creations and is protected by copyright and trademark law.

You may not:

  • Copy, reproduce, or redistribute our images or written content without written permission.
     
  • Use our brand name, logo, or designs for commercial purposes.
     

7. User Behavior and Community Standards

Users of our website must not engage in:

  • Illegal, abusive, or defamatory behavior.
     
  • Hate speech, bullying, or harassment.
     
  • Uploading or distributing spam, promotional content, or malicious software.
     

We reserve the right to restrict or disable any user account or access to our website at any time for violating these terms.

8. Limitation of Liability

While we strive to ensure accuracy, we do not guarantee that all information, pricing, or product details are error-free.
We are not liable for:

  • Any losses, damages, or injuries arising from the use or misuse of our products.
     
  • Website downtime, service interruptions, or data loss.
     

Your use of our products and website is at your own risk.

9. Governing Law

These Terms and Conditions are governed by the laws of the State of Florida, without regard to conflict-of-law principles. Any disputes will be resolved in the appropriate courts located within Broward County, Florida.

10. Contact Information

If you have questions about these Terms and Conditions, please contact us at:

Harbor and Home Woodwork
A Division of Papa’s Creations
📧 dave@harborandhomewoodwork.com

Return and Refund Policy

Return and Refund Policy

Last Updated: October 2025

Thank you for shopping with Harbor and Home Woodwork, a division of Papa’s Creations. Each product we make is individually handcrafted with care from premium hardwoods. Because of this, every piece is unique — slight variations in color, grain, and finish are part of its natural beauty and not considered defects.

Your satisfaction is important to us, and we stand behind the quality of our craftsmanship. Please review the following policy carefully before placing your order.

1. Returns and Exchanges

All items are handcrafted and made to order, therefore:

  • We do not accept returns or exchanges on items unless they arrive damaged or defective.
     
  • Custom or personalized orders are final sale and non-refundable once production has begun.
     

If your order arrives damaged, please contact us immediately at info@harborandhomewoodwork.com within 7 days of delivery.

2. Damaged or Defective Items

If your item is damaged in transit or contains a clear manufacturing defect:

  1. Contact us at info@harborandhomewoodwork.com within 7 days of receiving your order.
     
  2. Include your order number, photos of the product and packaging, and a brief description of the issue.
     
  3. Once verified, we will offer one of the following resolutions:
     
    • A replacement of the same item (if available), or
       
    • A refund issued to your original payment method.
       

All approved refunds will be processed within 5–10 business days after confirmation.

3. Non-Returnable Items

The following items cannot be returned or refunded:

  • Custom or personalized pieces
     
  • Items with natural variations in wood grain, tone, or texture
     
  • Products showing signs of use, damage, or alteration after delivery
     

4. Cancellations

Because production begins shortly after an order is placed, cancellations must be requested within 24 hours of purchase. After this time, we cannot guarantee cancellation as materials and labor may have already been allocated.

5. Shipping Responsibility

Customers are responsible for return shipping costs unless the item arrived damaged or defective.
We recommend using a trackable shipping method for all returns. We cannot be held responsible for lost or undelivered return shipments.

6. Our Commitment

We take great pride in every product we make. Each piece is built to last and finished by hand to meet the highest standards of craftsmanship.
If you ever have a concern about your purchase, please reach out to us directly — we’ll do everything we can to make it right.

Contact Information

Harbor and Home Woodwork
A Division of Papa’s Creations
📧 dave@harborandhomewoodwork.com


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